Hacked online store
Hacked online store? Regain control before you reopen
When an online shop is hacked, orders, payments and customer data can be affected. We help you limit the damage, investigate the breach and restore your e-commerce operations as carefully as possible.
When sales are at stake
Suspicious changes to the checkout, unknown administrators or unusual order activity need to be taken seriously. Simply getting the website back up quickly is not always the safest choice.
Stabilise the situation first
We assess which parts may be affected, whether features need to be temporarily disabled and what information should be preserved. Any suspected impact on personal data or payments also needs to be handled by the responsible parties.
Clean up, fix and check
We investigate possible entry points and unauthorised changes. We then fix the problems and check key functionality: product display, cart, checkout, orders, payments and integrations.
WooCommerce has many dependencies
WordPress, plugins, payment solutions, shipping and business systems work together. That’s why getting things working again means looking at the whole buying process, not just the front end of the website.
Back up and running with better control
Before the store reopens, key features need to be tested. Then we review permissions, updates, backups and ongoing responsibilities.