Orders have stopped flowing
Information is not getting through or a step in the process no longer works.
When the system doesn't work
When the system doesn't work
An important system is causing problems, users are stuck or a workflow has stalled. We help you understand what is wrong, get the situation under control and get the system working again.
Sound familiar?
Users cannot access the system
Login, permissions or a core feature has stopped working.
An integration has stopped working
Two systems that used to exchange information no longer do.
The fault comes and goes
The problem is hard to reproduce and no one has found the root cause.
When something is not working
Start with the issues disrupting your business
When a system failure affects customers, orders, production or employees, the first priority is to understand the impact. What is not working? Who is affected? Is there a temporary workaround?
That helps us troubleshoot in the right order.
How we work
Troubleshooting that starts with facts
We collect logs, look at what has changed and trace the error through the system. The goal is to find the cause, not just try changes until the problem happens to disappear.
1
Get the essentials working first
In an urgent situation, a temporary solution can be the right first step. That lets the business keep running while we work on the root cause and a lasting fix.
2
Understand why it happened
Once the immediate problem is fixed, we look at why it happened and what can be done to reduce the risk of it happening again.
3
From an urgent issue to better control
Problems with a system can also be a sign that maintenance procedures, documentation or responsibilities need to be clearer. We help you decide what is worth tackling once the immediate problem has been resolved.
Contact us
You don't need to know where the fault lies
Tell us what you see and what is not working. We will help you work out the rest.