WordPress and WooCommerce
When WordPress or WooCommerce isn't working
Has your website or online shop stopped working as it should? We troubleshoot WordPress and WooCommerce, find the cause and help you get your business running again.
When your website matters, a fault becomes a business problem
A broken website can stop customers from finding information. An error in WooCommerce can affect checkout, orders and sales. That is why we start with what the error means for the business and what needs to work first.
Common problems we help with
The website is down
The site won't load, shows error messages or only works sometimes.
Checkout or payment is not working
Customers can't complete their purchase or the order doesn't end up where it should.
An update has caused problems
WordPress, WooCommerce, a theme or a plugin has been updated and something else has stopped working.
Integrations have stopped working
Order details, stock levels, product data or other information no longer flow between the systems.
Troubleshoot first – make changes later
We look at what has changed and review logs, plugins, themes, integrations and other relevant parts of the solution. The goal is to understand the cause before we start making changes.
Get the essentials working
If the fault affects sales or other important functions, our priority is to get them working. A temporary fix can sometimes be the right choice while we continue working on a permanent solution.
WordPress, WooCommerce and everything that goes with them
The problem may not lie in WordPress or WooCommerce itself. Hosting, databases, external services, payments and integrations can also play a part. We follow the evidence wherever it leads.
After troubleshooting
Once the problem is solved, we can help you assess whether anything else should be done: updates, better procedures, ongoing support or changes that reduce the risk of further outages.